Background
Google’s Nest Hub and Nest Hub Max have long offered an app drawer that lets users launch popular streaming and utility apps directly from the smart display. Users could swipe up from the home screen and tap “See all” to view a list that typically included YouTube, Netflix, Spotify, Sling, Stories, YouTube TV, and more.
User Reports
In early 2024, Reddit users began posting that the app drawer was suddenly almost empty. A post by user Head_Worldliness5101 on the Google Home subreddit noted that only Sling, Stories, and YouTube TV remained on a second‑generation Nest Hub that had been functional just a day earlier. Similar complaints appeared on Android Authority’s comments section, with multiple owners of Nest Hub Max devices confirming the loss of shortcuts to apps they previously used.
- Missing apps commonly mentioned: YouTube, Netflix, Spotify.
- Devices affected: Nest Hub (2nd gen) and Nest Hub Max.
- Timeframe: Reports surfaced within a week of each other, suggesting a recent change.
Possible Reasons
Google has not issued an official statement, but a few theories are circulating:
- Software update reset: A recent firmware roll may have altered the default app list or removed unsupported third‑party integrations.
- Policy changes: Google could be tightening control over which apps are allowed to appear on the smart‑display interface.
- Account sync issues: If a user’s Google account is not properly linked, personalized app recommendations might disappear.
- Deprecated platform: Some apps may no longer be optimized for the Nest Hub’s UI, prompting Google to hide them automatically.
What You Can Do
While waiting for an official response, try the following steps to restore access:
- Restart the device: Unplug for 30 seconds, then power back on.
- Check for updates: Open Settings → System → Updates and install any pending firmware.
- Re‑link your Google account: Sign out of the device in Settings → Accounts, then sign back in.
- Manually add shortcuts: Use the “Add to Home screen” option from the Android phone’s Google Home app for the missing services.
- Factory reset as a last resort: Settings → Device preferences → Reset → Factory data reset.
Conclusion
The sudden disappearance of apps from the Nest Hub app drawer has left many users confused. Although Google has not commented, community troubleshooting and the steps above may help regain functionality. Keep an eye on official channels for any future updates regarding app support on Nest Hub smart displays.