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Risotto Raises $10M Seed Round to Automate Help Desk Ticketing with AI

Risotto announced a $10 million seed round led by Bonfire Ventures to build AI‑driven automation for help‑desk tickets, promising 60% ticket reduction for clients like Gusto.
27 January 2026 by
TechStora Editorial Board

Funding Overview

Risotto closed a $10 million seed round on January 27, 2026. The round was led by Bonfire Ventures with participation from 645 Ventures, Y Combinator, Ritual Capital, and Surgepoint Capital.

Product Overview

Risotto’s platform sits between ticket‑management tools such as Jira and the internal systems required to resolve issues. It leverages a third‑party foundation model while adding an infrastructure layer that reins in the model’s non‑deterministic behavior.

Key capabilities include:

  • Automatic routing and resolution of help‑desk tickets.
  • Integrations with ChatGPT for Enterprise, Gemini, and MCP.
  • Proven 60 % ticket reduction in a pilot with payroll provider Gusto.

Market Impact

The help‑desk automation market, valued at billions of dollars, is dominated by Zendesk, ServiceNow, and Freshworks. Risotto aims to disrupt the space by offering AI‑driven workflow reshuffling that prioritizes reliability and context management over traditional UI‑centric designs.

If adopted broadly, such AI‑centric tools could become the central orchestrators of SaaS workflows, reducing reliance on generic AI assistants.